FLTOP PAINTERS LLC ("Top Painting & Remodeling," "we," "us" or "our") operates https://toppaintingremodeling.com. Top Painting & Remodeling is the brand name of FLTOP PAINTERS LLC. This Privacy Policy explains what information we collect, how we use it and the choices you have. It applies to this website and to our text messaging programs.

1. Information We Collect

We only collect what we need to answer your request, prepare your design and do the work:

• Information you give us. Your name, phone number, email address, city and ZIP code, the type of wall or room you are interested in, when you would like to start, any wall or details you picked on the site, and anything you write in the message field.
• Consent records. When you send our request form, we store which boxes you checked, the exact wording of each text message box you checked, the page URL, the date and time, and the IP address and browser type of the device you used. We keep this with your request as proof that your consent was given knowingly. If your browser blocks scripts, we still store which boxes you checked, but the two text message boxes are treated as not checked and we will not text you.
• Basic technical information. Your browser type and IP address, collected by our web server in ordinary logs, and the cookie and analytics information described in section 5.

We do not collect payment card information on this website.

2. How We Use Your Information

• To respond to your design request and schedule your in-home consultation.
• To communicate with you about your design request, your drawing and written proposal, and your project.
• To email you about your request and about the walls we design and build. Every marketing email includes an unsubscribe link.
• To send marketing text messages, but only if you separately opted in to Program 2 (project showcases and seasonal offers).
• To understand how visitors use our website and to measure our advertising, as described in section 5.
• To keep the records our business needs and to comply with the law.

3. Text Messaging (SMS)

Text messages are sent by FLTOP PAINTERS LLC (Top Painting & Remodeling). We operate two separate text messaging programs, and you choose each one independently on the first step of our request form. Checking one does not enroll you in the other, and neither is required to send a request. Neither box is pre-checked.

Program 1: Design request and project updates

I agree to receive text messages from FLTOP PAINTERS LLC (Top Painting & Remodeling) about my design request, scheduling my in-home consultation, my drawing and written proposal, and project updates at the phone number I provided. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of any purchase.

Program 2: Project showcases and seasonal offers

Separately and optionally, I agree to receive marketing and promotional text messages from FLTOP PAINTERS LLC (Top Painting & Remodeling), such as new project showcases and seasonal offers, at the phone number I provided. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of any purchase.

• Message frequency. Message frequency varies.
• Cost. Msg & data rates may apply. We do not charge for the messages; your mobile carrier may.
• To opt out. Reply STOP to any message to stop all text messages from us, under both programs. You will receive one confirmation and then no further text messages. Reply START to rejoin. If you want to keep only Program 1, call us at (203) 628-5997 and ask us to remove you from Program 2.
• To get help. Reply HELP to any message, or contact us at (203) 628-5997 or office@toppaintingremodeling.com.
• Carriers. Carriers are not liable for delayed or undelivered messages.
• Age. You must be 18 or older to opt in to either text messaging program.
• Not a condition. Consent is not a condition of any purchase.

4. How We Share Information, and What We Never Share

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We never sell your mobile information, and text messaging originator opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes under any circumstance.

We use a small number of service providers to run our business: a customer relationship management platform to store your request and send our messages, an email provider and our website host. They may process your information only to provide those services to us and may not use it for their own purposes.

We may also disclose information if required by law, subpoena or court order, or to protect our rights, property or safety.

We do not sell your personal information.

5. Cookies, Analytics and Advertising Pixels

This website uses Google Tag Manager, a Google tool that loads measurement and advertising tags on the site. Through it we use Google Analytics, Google Ads conversion measurement and the Meta Pixel to understand how visitors find and use the site and to measure the results of our ads. These tools may set cookies or similar technologies in your browser and receive information such as the pages you visit, the device and browser you use, your approximate location and the ad that brought you to the site. Google and Meta handle that information under their own privacy policies.

We do not send the contents of our request form to these tools, including your name, phone number, email address and text message choices. When a request is sent, the site only records that a request was made and which type of wall or room was selected.

You can block or delete cookies in your browser settings, and Google offers a browser add-on to opt out of Google Analytics.

Your browser may store a small amount of technical data needed for the page to work, such as the campaign link that brought you to the site, and our web server keeps standard access logs (IP address, date and time, page requested, browser type) for security and troubleshooting. None of this is sold or shared for marketing purposes.

6. How Long We Keep It

We keep request and consent records for as long as we have a business relationship with you, and afterwards for as long as needed to comply with our legal obligations, resolve disputes and enforce our agreements. You may ask us to delete your information at any time.

7. Your Choices and Rights

• Text messages. Reply STOP to any message to stop all text messages from us.
• Email. Use the unsubscribe link in any marketing email we send you.
• Access, correction and deletion. Email office@toppaintingremodeling.com or call (203) 628-5997 and tell us what you want to see, change or remove. We will respond in a reasonable time.

8. Security

We use reasonable administrative and technical safeguards to protect your information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot promise absolute security.

9. Age Requirement

This website and our text messaging programs are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it.

10. Changes to This Policy

If we change this policy, we will post the updated version on this page and change the "Last updated" date above.

11. Contact Us

FLTOP PAINTERS LLC (Top Painting & Remodeling)
3716 Hatchery Way, Bradenton, FL 34211
Phone: (203) 628-5997
Email: office@toppaintingremodeling.com

See also our Terms of Service.